TECH MAHINDRA IS HIRING SERVICE DESK (0-1 YEAR EXP)

Tech Mahindra is opening up opportunities for freshers in their Service Desk (Technical Support) department, specifically targeting those interested in technical support roles. This role is ideal for recent graduates with a background in technology and excellent communication skills. If you have a B.Tech degree and are eager to dive into the IT industry, this position could be a perfect fit. Below is an in-depth look at the role, the company, and what candidates can expect.

About Tech Mahindra

Tech Mahindra is a global leader in IT services and consulting, with a strong presence in over 90 countries. The company is known for its innovative solutions and commitment to client satisfaction. Working at Tech Mahindra offers a dynamic environment where employees can learn, grow, and make a significant impact on both their careers and the industry.

Role Overview: Service Desk (Technical Support – International Voice)

The Service Desk role at Tech Mahindra is critical in ensuring smooth IT operations for the company’s international clients. As a Service Desk associate, you will be responsible for responding to customer requests, troubleshooting technical issues, and providing after-hours support when necessary. This role is heavily focused on resolving issues related to PC/laptop hardware and software, network connectivity, and specialized tools like paint dispensers, color match machines, thermal printers, and spectrometers.

Key Responsibilities

Customer Support: The primary responsibility in this role is to respond to customer inquiries and resolve technical issues. This includes troubleshooting communication issues between devices like paint dispensers and PCs, calibrating color match machines, and resolving network connectivity problems.
Application Support: You’ll also be responsible for supporting various software tools, particularly those used in color designing and selling processes. This involves ensuring that these applications run smoothly and efficiently for the end-users.
Hardware and Software Troubleshooting: The role requires a good understanding of both hardware and software troubleshooting. You’ll need to be adept at diagnosing and resolving issues with PCs and laptops, as well as supporting networking and connectivity.
Networking Knowledge: A solid understanding of networking principles is crucial for this role. You’ll be expected to troubleshoot network-related issues and ensure that all systems are functioning optimally.
Support for Specialized Equipment: Additional knowledge of devices like thermal printers and spectrometers is advantageous. These tools are critical for specific processes, and familiarity with them will help in resolving more complex issues.

Tech Mahindra offers a supportive and dynamic work environment, where employees are encouraged to grow and develop their skills. The company’s commitment to employee satisfaction is evident in its comprehensive training programs and opportunities for career advancement.

Qualifications and Requirements

Education: A B.Tech/B.E. degree in any specialization is preferred, although fresh graduates and candidates with up to one year of experience are welcome to apply.
Technical Knowledge: Candidates should have a strong foundation in PC/laptop troubleshooting, both hardware and software. Knowledge of networking principles is also essential.
Communication Skills: Excellent communication skills are a must, as the role involves interacting with international clients and resolving their technical issues.
Availability: This is a full-time, office-based role with rotational shifts, including night shifts. Candidates must be willing to work in a fast-paced environment and handle the demands of rotational shifts.
Transportation: Tech Mahindra provides transportation for both sides, ensuring that employees can commute safely and comfortably.

Walk-in Interview Details

Date: 2nd September – 6th September
Time: 11:00 AM – 2:00 PM
Venue: Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally, Hyderabad – 500043, Telangana
Contact: Sanjana (Please mention HR Sanjana on your resume)

This is a fantastic opportunity for fresh graduates to kickstart their careers in IT support. Tech Mahindra’s emphasis on employee development and growth ensures that you’ll have the resources and support needed to excel in your role. The experience gained from handling international clients and resolving complex technical issues will be invaluable as you progress in your career.

If you have the required skills and are ready to take on a challenging and rewarding role, don’t miss this opportunity to join one of the leading IT service companies in the world. Make sure to attend the walk-in interview and remember to bring an updated resume mentioning HR Sanjana on the top.

Apply through the link here: CLICK HERE (Before link expires)

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