TECH MAHINDRA IS HIRING: CUSTOMER CARE EXECUTIVE (0-1 YEAR EXP WFH)

Job Description

Role Category: Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations

Position: Customer Care Executive
Location: Remote (Pan India)
Domain: Customer Service
Employment Type: Full-Time, Permanent
Salary Package: INR 13,500 – INR 15,000 per month
Shifts: Rotational

Responsibilities

Customer Interaction Identify and assess customers’ needs to achieve satisfaction.
Relationship Building Build sustainable relationships and trust with customers through open and interactive communication.
Information Provision Provide accurate, valid, and complete information using the right methods and tools.
Complaint Handling Handle customer complaints, provide appropriate solutions and alternatives.
Record Keeping Maintain records of customer interactions, process customer accounts, and file documents.
Adherence Follow communication procedures, guidelines, and policies.

Qualifications

Educational Qualification: HSC, Graduate, Post-Graduate (Graduation not required)
Experience: 0 – 3 years
Key Skills: Good spoken English and Hindi skills, excellent communication skills

Technical Requirements

Device: Laptop or Desktop with a minimum Core i3 gen 7 processor
RAM: 8 GB or above
Operating System: Genuine Windows 10 or 11
Internet Speed: Minimum 20 MBPS Broadband connection
Headphones: Noise-cancelling
Power Backup: Required

Benefits

Opportunity to work from home
Competitive salary package
Full-time, permanent role with rotational shifts

Apply through the link here: CLICK HERE (Before link expires)

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