NTT DATA IS HIRING: ASSOCIATE QUALITY EXECUTIVE
Location: Mumbai, Maharashtra, India
Category: Service Delivery and Client Success
Job Type: Full time
Eligibility:
- 0–6 months of experience
- BE + MBA in operations (preferred)
- Good communication skills
- Basic knowledge of Microsoft Excel and Word
- Basic knowledge of computer networks and SDLC cycle
- Eagerness to learn Process Management
- Curiosity towards Business Analytics
Responsibilities
- Govern and track process compliance, providing regular feedback to the business by reviewing service break events
- Monitor and track business unit KPIs based on service break events
- Ensure relevant documents are uploaded to share drives and attached to Siebel tickets; provide feedback to the business on missing data
- Improve compliance by providing process training and creating Standard Operating Procedures (SOPs)
- Take on additional tasks as assigned based on business needs
Apply through the link here: CLICK HERE (Before link expires)
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