IDFC FIRST BANK IS HIRING: CUSTOMER SERVICE EXECUTIVE
This role is ideal for those who thrive in a fast-paced environment and are dedicated to providing top-notch service to our clients.
Function/Department: Customer Experience
Location: India
Experience Level: Fresher/Entry (0-2 years)
As a Customer Service Executive, you will be at the forefront of our customer service operations, ensuring our clients receive timely and accurate assistance with their inquiries. Your goal will be to maintain a high level of customer satisfaction by resolving issues efficiently and professionally.
Qualifications
- Education: Any Graduation
- Experience: 0 to 2 years of relevant experience
Responsibilities
- Handle Inquiries Manage incoming calls and emails from customers regarding their accounts.
- Provide Information Offer accurate and timely information about accounts, products, and services.
- Resolve Issues Address customer inquiries and complaints in a professional and courteous manner.
- Ensure Satisfaction Strive to meet or exceed customer expectations, maintaining a high level of satisfaction.
- Collaborate Work with other departments to ensure quick and efficient resolution of customer issues.
- Meet Standards Consistently meet or exceed productivity and quality standards, maintaining turnaround time (TAT).
- Multitask Effectively handle multiple tasks in a fast-paced environment.
- Problem-Solving Utilize strong problem-solving skills and attention to detail to address customer concerns.
Apply Now!
Ready to take the next step in your career? Join us as a Customer Service Executive and be a part of a team that values excellence, collaboration, and customer satisfaction. Share this opportunity with friends and colleagues who might be interested.
Apply through the link here: CLICK HERE (Before link expires)
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