Genpact is Hiring Technical Associates – L1 Service Desk Support in Hyderabad

Genpact, a global leader in professional services and digital transformation, is hiring Technical Associates – Service Desk L1 for its Hyderabad location. This is a full-time role ideal for recent graduates and early-career professionals looking to gain hands-on experience in IT support, infrastructure troubleshooting, and end-user services within a high-performance global organization.

With a workforce of over 125,000 employees across 30+ countries, Genpact is known for its culture of curiosity, agility, and innovation. If you’re ready to support enterprise-level operations and grow your IT skills in a fast-paced, customer-focused environment—this opportunity is for you.

About Genpact

Genpact (NYSE: G) provides solutions that shape the future for Fortune Global 500 companies across industries. From digital operations to artificial intelligence, Genpact combines deep domain expertise with cutting-edge technology to help businesses run smarter and better.

This role offers a launchpad into the world of enterprise IT, with opportunities to work on a wide range of devices, systems, and service requests.

Role Overview: Technical Associate – L1 Service Desk

As a Technical Associate – Service Desk (L1), you will be the first line of support for Genpact’s IT ecosystem. Your responsibilities will include handling both voice and non-voice support tickets, resolving common user issues, escalating major incidents, and assisting global employees—including executive leadership—with reliable IT solutions.

Key Responsibilities:

Handle technical issues and service requests using enterprise ticketing tools within defined SLAs
Manage both Voice and Non-Voice IT support channels simultaneously
Provide IT support to executive leaders and Board-level users
Set up and configure desktops, laptops, printers, scanners, and mobile devices
Troubleshoot operating systems, Microsoft Office Suite (O365), internet browsers, MDM, and ERP application issues
Offer second-level support for hardware and software
Participate in business transitions, migrations, site consolidations, and infra upgrade projects
Ensure Knowledge Base articles are used and updated for better resolution management
Collaborate with IT infrastructure teams for hands-on activities

You will also be actively involved in supporting the deployment of new technologies, and contributing to various IT infrastructure projects across the organization.

Required Qualifications

To be successful in this role, candidates should demonstrate a strong foundation in technical support and a collaborative attitude toward solving user issues.

Minimum Requirements:

Bachelor’s Degree in Computer Science, Information Systems, or a related technical field
Basic knowledge of Operating Systems (OS), Mobile Device Management (MDM), and Office Suite troubleshooting
Working knowledge of common tools such as Office 365, Internet Explorer, Chrome, Safari, and standard enterprise applications

Preferred Skills:

Customer service mindset with a strong problem-solving approach
Excellent verbal and written communication in English
Ability to work efficiently under tight deadlines and shifting priorities
Familiarity with enterprise ticketing systems and basic networking concepts (e.g., LAN, switches, wireless)

This position is suited for tech-savvy individuals who enjoy working in a fast-paced, global environment and want to grow within an enterprise IT support function.

Why Join Genpact?

Genpact’s mission is to create a world that works better for people. The company emphasizes respect, inclusion, and performance, offering employees the tools and opportunities to grow their careers through:

Structured training programs and certifications
Exposure to international teams and global IT operations
Dynamic work environments that encourage innovation
A clear path for career advancement in IT services and consulting

Equal Opportunity Employer

Genpact is proud to be an Equal Opportunity Employer, fostering a workplace where diversity is valued. All qualified applicants will be considered without regard to race, gender, religion, disability, or any other status protected by law.

Important Note: Avoid Job Scams

Genpact does not charge any fees during the hiring process. Be wary of scams involving “starter kits,” paid assessments, or requests for payment to apply. Always verify job postings through official channels.

Apply Now

If you’re an aspiring IT professional ready to make an impact and grow with a global leader, apply now for the Technical Associate – Service Desk L1 role at Genpact in Hyderabad.

Stay connected with TheJobHunt.in for more verified career updates in IT, engineering, analytics, and digital transformation.

Apply through the link here: CLICK HERE (Before link expires)

Related job search given below:

Jobs in product-based companies: CLICK HERE

Jobs in service-based companies: CLICK HERE

Jobs in government sector: CLICK HERE

Looking for Work from Home: CLICK HERE

Looking for Part Time Jobs: CLICK HERE

Looking for immediate joining: CLICK HERE

Looking for Internships: CLICK HERE