GENPACT IS HIRING: PROCESS ASSOCIATE (FRESHERS)
Company: Genpact
Location: Hyderabad, India
Employment Type: Full-time
Job Posting Date: July 18, 2024
Job Details
- Job Title: Process Associate
- Primary Location: India-Hyderabad
- Schedule: Full-time
- Education Level: Bachelor’s / Graduation / Equivalent
- Master Skills List: Operations
- Job Category: Full Time
Genpact is a global professional services and solutions firm with over 125,000 employees in 30+ countries. We are dedicated to shaping the future through our commitment to excellence, innovation, and creating lasting value for our clients. Our expertise spans digital operations services, data, technology, and AI, serving leading enterprises, including the Fortune Global 500.
We are seeking a dedicated and proactive Process Associate for Content Moderation in English. This role requires a strong work ethic, the ability to work independently and as part of a team, and the capability to handle a fast-paced, dynamic environment.
Responsibilities
- Quality Maintenance Ensure resolution standards are met to maintain quality.
- Content Review Assess and resolve content based on prescribed guidelines.
- Trend Recognition Identify patterns and promptly raise issues.
- Insight Provision Provide insights to enhance user support.
- Process Understanding Maintain a thorough understanding of processes and policies.
- Customer Service Deliver excellent customer service.
- Flexible Schedule Work a 24/7 schedule with alternating shifts, including weekends, reviewing sensitive content.
Qualifications
Minimum:
- Any Graduate (Postgraduate is an added advantage)
- Freshers are eligible
- Fluency in English
Preferred:
- Effective probing and analytical skills
- Problem-solving skills with a customer-centric approach
- Willingness to work flexible schedules, including weekends
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.
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