Genpact is Hiring for Technical Associate Role in Hyderabad
If you’re an aspiring IT professional or someone with early-career experience in technical support, here’s a great opportunity to step into a growing industry with one of the world’s leading business process and IT services firms—Genpact. The company is currently hiring for the position of Technical Associate at their Hyderabad location, and the role promises not only growth but exposure to enterprise-level technologies and client environments.
Genpact is well known for its strong focus on technology-driven transformation and a people-first work culture. For individuals with basic IT knowledge and strong communication skills, this opportunity is tailor-made to get your foot in the door of a respected multinational company.
The Technical Associate role is ideal for candidates with 6 months to 1 year of experience. If you are someone who has hands-on exposure to foundational IT concepts and wants to build a long-term career in support and infrastructure services, this position will provide the experience, learning, and professional environment to develop your skills further.
In terms of technical expectations, Genpact is looking for candidates who have a working knowledge or understanding of key IT tools and platforms. Applicants should be comfortable working in a desktop support or IT helpdesk environment, as this role often involves first-level resolution of user issues.
Key areas of knowledge include VPNs (Virtual Private Networks), where you are expected to have an understanding of remote connectivity troubleshooting. Experience with Citrix environments is valuable, as Citrix is commonly used for virtual desktop infrastructure across enterprises. Outlook, as a widely used email platform, will form a part of the job, especially when dealing with mail delivery, login, or configuration issues.
Digital certificates, Windows operating systems, and Adobe software are also part of the job description. You should be confident in identifying and resolving issues related to digital certificates used in secure web communications, and in handling tasks on the Windows OS including troubleshooting, software installations, and system configurations. Adobe-related tasks may involve support with Acrobat or PDF-related functions, commonly encountered in day-to-day IT queries.
Thin Client systems are another area of expected knowledge. These lightweight computer setups are commonly used in large organizations where all computing is handled on central servers. Understanding their setup and common troubleshooting techniques will be an added advantage.
In today’s security-focused IT ecosystem, familiarity with Microsoft’s Multi-Factor Authentication (MFA) system is also highly relevant. You should be able to assist users in setting up MFA, troubleshooting access issues, and supporting account recovery protocols.
Finally, experience or exposure to ServiceNow or any ticket management tool is crucial. ServiceNow is widely used across enterprises for IT support workflows, and candidates should know how to log incidents, track status, escalate unresolved issues, and close tickets with appropriate documentation.
While technical knowledge is key, one of the most important requirements for this role is strong communication skills. As a Technical Associate, you will likely be interacting with internal users or clients, helping them resolve problems through email, calls, or remote desktop tools. Clear, empathetic, and solution-oriented communication is essential to thrive in this environment.
The application process is being facilitated by Frontlines Media, who will collect your details and pass them along to an internal Genpact employee for referral. This referral-based approach can greatly improve your chances of landing an interview, as internal employee referrals often receive faster and more focused attention in corporate hiring processes.
To apply, you will need to fill out a referral form and provide the following details:
- Your full name
- Email ID
- Contact number
- Educational qualification
- Years of experience
- Upload your resume (maximum 10 MB file size)
- List your key IT skills
- Mention your current location and your preferred work location
It is important to note that you should never include any sensitive personal credentials like passwords in your application. The form is secure and solely intended for job referral purposes.
This job role with Genpact offers the possibility to grow within a globally recognized brand. The company has a reputation for developing talent, encouraging skill building, and providing a diverse and inclusive workplace. Joining Genpact gives you access to a collaborative environment where innovation and initiative are appreciated. Moreover, the experience you gain here can serve as a springboard to more advanced roles in IT operations, cloud infrastructure, or cybersecurity depending on your career aspirations.
If you’re serious about growing your career in IT, this could be the opportunity you’ve been waiting for. Genpact offers more than just a job—it offers a chance to build a meaningful and stable career.
Candidates who meet the qualifications and are genuinely interested in a long-term tech support or enterprise IT career should consider applying without delay. The tech industry is competitive, and roles like these, which combine brand reputation, growth potential, and skill development, don’t stay open for long.
Applications are being collected through a simple online process. Once your resume and details are submitted, the referring Genpact employee will initiate the internal referral. Shortlisted candidates will be contacted directly for the next steps in the interview process.
To express your interest or ask any questions related to the role or application process, you can also contact Frontlines Media directly at surendrasirasapalli@gmail.com.
If you’re currently looking for an opportunity in tech support, and especially if you have prior exposure to the tools and platforms mentioned above, don’t miss out on this referral-based opportunity. It could be your entry into a long-term, fulfilling IT career.
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