Seller Support Associate, Selling Partner Support The details & requirements and other information is given below:
Seller Support Associate, Selling Partner Support
Eligibility:
- Qualification: Any Graduate
- Speak, write, and read fluently in English
Description:
The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and Chat/or email cases.
Key job responsibilities
- Respond to Seller Queries via Phone, Chat and Email.
- Handle queries from sellers across the world in their time zone.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Preferred Qualifications:
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Apply through the link here: CLICK HERE (Apply before link expires)