Walmart India is Hiring: Resolution Coordinator, Contact Center (Chennai)
Are you passionate about customer service and ready to be part of a global retail leader? Walmart Global Tech is hiring Resolution Coordinators for its Contact Center in Chennai, India. This is a full-time opportunity ideal for individuals looking to launch or expand a customer service career in a high-impact, customer-centric role.
About the Walmart Contact Center
The Walmart Contact Center is a key pillar of Walmart’s customer support ecosystem, handling over 10 million contacts annually via phone, email, and chat. It supports customers, associates, and stores with the mission of delivering best-in-class service.
This team thrives in a metrics-driven, high-volume environment where commitment to excellence and a passion for people are at the core of every interaction.
Role: Customer Care Senior Resolution Coordinator
As a Resolution Coordinator, you will be the first point of contact for resolving customer and associate concerns. You will be responsible for managing incoming communications across multiple channels and ensuring timely, accurate solutions.
Key Responsibilities:
- Handle a high volume of incoming calls, chats, and emails
- Resolve customer queries and issues efficiently and empathetically
- Navigate multiple internal systems to provide real-time solutions
- Maintain quality standards while meeting Service Level Agreements (SLAs)
- Flexibly switch between voice, chat, and email based on business needs
- Type a minimum of 25 words per minute (WPM) with a focus on accuracy
- Participate in continuous improvement and mandatory training programs
What You’ll Bring:
- 0–12 months of customer service or support experience
- Proficient written and verbal English communication skills
- Ability to work in a rotational shift environment (24/7) including night shifts
- Experience or familiarity with Microsoft Office (Outlook, Word)
- Willingness to take continuous voice calls as part of core responsibilities
- Excellent multitasking skills and a customer-first mindset
- Any graduation background is acceptable
Work Environment:
- Hybrid setup from TECCI Park, Chennai
- Rotational weekly days off and permanent night shifts may apply
- Must complete mandatory onboarding and training requirements
About Walmart Global Tech India
Walmart Global Tech is the technology arm of Walmart, focused on delivering innovative solutions at scale to enhance retail experiences globally. Our teams work on groundbreaking initiatives in data science, cybersecurity, AI, and automation, making real-time decisions that affect millions worldwide.
Walmart’s inclusive culture empowers associates to be their authentic selves and contribute meaningfully. Whether you’re starting your career or seeking to advance, this is a place where you can thrive and grow.
Employee Benefits:
- Competitive compensation package
- Health and parental leave benefits
- Generous paid time off (PTO)
- Performance incentives
- Inclusion in resource groups and mentorship programs
Inclusion & Diversity at Walmart
Walmart is an Equal Opportunity Employer, committed to celebrating diversity in all forms. The company actively promotes belonging, respect, and equal opportunities through:
- Inclusive hiring practices
- Sensory-friendly store hours and accessible shopping options
- Fair advancement opportunities for all associates
- Regular reporting and employee resource groups
Community Commitment:
Walmart prioritizes community development by aligning philanthropy with business goals. As one of the most charitable companies in the Fortune 500, Walmart contributed over $1.7 billion last year in donations and in-kind gifts.
How to Apply:
- Location: TECCI Park, Chennai, Tamil Nadu
- Application Deadline: June 11, 2025
This is your chance to be part of a world-class customer support operation with meaningful growth opportunities. If you are customer-focused, tech-savvy, and enthusiastic about delivering exceptional service — Walmart wants to hear from you!
Apply through the link here: CLICK HERE (Before link expires)
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