MEKYEK IS HIRING: CUSTOMER SERVICE (WROK FROM HOME)
Mekyek is not just a role; it represents a transformative journey in customer service excellence. As a Mekyek Customer Care Executive, you will be at the forefront of delivering unparalleled support and satisfaction to customers, all from the comfort of your home.
Responsibilities:
- Customer Support: Address and resolve Level 2 (L2) customer issues via phone calls, ensuring that each interaction is handled with precision and care.
- Technical Proficiency: Ensure your setup meets the required standards:
- Laptop: 6-8 GB RAM, Windows 10 or higher, and a minimum of 128 GB storage.
- Internet: Stable broadband connection with a minimum speed of 100 MBPS (mobile hotspots are not acceptable).
Essential Skills:
- Communication: Exceptional verbal communication skills in both English and Hindi, with clear pronunciation and proper grammar usage.
- Voice and Accent: Clear and easily understandable voice and accent in both languages.
- Assessment: Achieve Versant Level 4, demonstrating strong spoken skills.
Qualifications and Experience:
- Education: Graduate from any field, demonstrating a broad knowledge base and the capability to handle diverse customer issues.
- Experience: Open to freshers or those with up to 1 year of experience in a BPO or customer support role. Preference is given to those with relevant experience.
Compensation and Work Hours:
- Salary: Competitive salary of ₹20,000 CTC, reflecting the importance of skilled communicators in customer support.
- Shifts:
- Females: Day shift extending until 9 PM for safety and convenience.
- Males: Rotational shifts, ensuring 24/7 customer support coverage.
Becoming a Mekyek Customer Care Executive is more than just a job; it’s an opportunity to develop a blend of strong communication skills and technical proficiency while managing customer interactions effectively. This role offers an excellent platform for career growth and skill development, all within a supportive and dynamic team dedicated to exceptional customer service.
If you meet the above criteria and are excited about contributing to a team focused on delivering outstanding customer service, apply now and join us at Mekyek!
Workplace Type: Remote
Employment Type: Full-Time
Experience Level: Entry-Level
Monthly Compensation: INR 18,000 – 25,000
Work Experience (years): 0 – 1 years
Education: Bachelor’s Degree
Apply through the link here: CLICK HERE (Before link expires)
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