SAGILITY IS HIRING: INTERNATIONAL VOICE PROCESS (WALK-IN)

SAGILITY IS HIRING: INTERNATIONAL VOICE PROCESS (WALK-IN)

Sagility India is hiring for the position of Trainee Process Consultant for our International Voice Process. If you are passionate about providing exceptional customer service and ensuring customer satisfaction, we invite you to join our team.

Walk-in Drive Details

Date: 22nd July – 27th July
Time: 9:30 AM – 4:00 PM
Location: Sagility India Pvt Ltd., Purva Summit – 3rd Floor, Survey No. 8, Hitech City Phase II, Whitefield Road, Landmark: Opp Tech Mahindra, Kondapur, Hyderabad-500084

Job Description

Position: Trainee Process Consultant (International Voice Process)
Industry: US Healthcare
Location: Hi-tech City, Hyderabad

As a Trainee Process Consultant, you will be responsible for processing claims, handling customer inquiries, and ensuring customer satisfaction through timely and accurate resolutions.

Responsibilities

• Process claims according to established guidelines and procedures.
• Maintain customer satisfaction ratings by adhering to client SLAs.
• Utilize company policies to resolve customer issues efficiently.
• Input and update customer records in the company platform.
• Ensure quick and accurate decision-making to resolve customer queries.

Skills Required

• Excellent Communication Skills
• Willingness to work in US shifts

Eligibility

• Must have completed 10+2/Intermediate schooling from an English medium school (Pass-out years: 2019 to 2022).
• Candidates should not be pursuing any higher education.
• Freshers or those with a maximum of 1 year of experience in a BPO are eligible.
• Graduation dropouts can also apply.
• Candidates pursuing graduation or with graduation backlogs are not eligible.

Work Details

• Shifts: Flexible with any given shifts.
• Working Days: Five days working (Saturday & Sunday fixed off).
• Transportation: Two-way cab provided.

Interview Preparation

Candidates are required to bring their original ID proof and an updated resume for the interview.

Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education: Graduation Not Required

Key Skills:

• International BPO
• International Voice Process
• BPO
• Inbound Voice Process
• Communication Skills
• Customer Support
• International Call Center
• Customer Care
• Voice Process
• Voice Support

Apply through the link here: CLICK HERE (Before link expires)

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